Designing alerts that help not just annoy

May 28, 2014 by Berkay Mollamustafaoğlu

"Empowering the alert recipients" has been a core principle for our product development since the beginning, driving many of the capabilities that differentiates OpsGenie from the alternatives. We believe that the role of the alerting system does not end with an alert notification that is devoid of any useful information. Sure, we need to make sure the right person is notified when there is a problem, but we cannot declare "mission accomplished" just because we’ve told someone that there is an alert. We believe that if we’re to interrupt someone, at the very least ask for the attention, worst wake them up, we ought to provide the relevant information that would enable them to assess the severity and the urgency of the problem as well.

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