How do you manage alerts during code deploys?

Apr 21, 2014 by Berkay Mollamustafaoğlu

As organizations embrace DevOps and Continuous Deployment, it’s becoming common to do frequent code deploys, often multiple times a day. Deployments inevitably cause monitoring tools to generate alerts as applications & servers become temporarily unavailable/unresponsive. This can be problematic since these alerts:

  • generate noise, and unnecessarily interrupt people
  • mislead people and cause them to waste time chasing down nonexistent problems
  • erode attention and cause people to miss real problem

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Troubleshooting problems from a chat room with Slack and OpsGenie

Apr 15, 2014 by Berkay Mollamustafaoğlu

OpsGenie provides the ability to execute actions directly from OpsGenie apps. In the post “you woke me up. now what?”, I’ve described how this capability can be used to gather additional information and enable alert recipients to assess problems efficiently.

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Routing phone calls using on-call schedules

Apr 7, 2014 by Berkay Mollamustafaoğlu

OpsGenie routes alerts to the right person using policies, on-call schedules, etc. defined by users. Over the last year, we’ve heard similar questions from number of OpsGenie customers: “Can we route phone calls to the right person like we route the alerts?”.

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