Fighting alert fatigue - mute and bulk actions

Dec 29, 2013 by Berkay Mollamustafaoğlu

Continuing on with the series of blog posts that take a deeper look at how OpsGenie can be used to alleviate alert fatigue. Mute, acknowledge all and close all actions were specifically designed for situations where excessive alerting can hinder operations.


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Fighting Alert Fatigue - Alert Deduplication

Dec 27, 2013 by Berkay Mollamustafaoğlu

Concept of alert fatigue is well known in industries such as healthcare, and awareness is increasing in IT operations as well. Fighting alert fatigue has been a key design objective for OpsGenie since the beginning. In the previous post, some of the key capabilities OpsGenie provides that can be used alleviate alert fatigue were summarized. In a series of posts, I will go discuss in more detail on how these features can be used to improve alert signal to noise ratio.

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