Not all alerts are created equal nor they should be treated as such! Some alerts are critical and urgent and we want to receive notifications immediately using any and all notifications methods, and others can wait till the morning, or an email may be sufficient, etc. We find out it is as important for an alert notification system to NOT to wake you up unnecessarily as it is to ensure you wake up when it’s necessary. OpsGenie now puts the user in full control. Users can decide how to get notified for different alerts based on the alert data and the time of day.
Schedules and escalations are out of the beta
After a two month beta period, on-call schedules, rotations and escalations features have come out of beta and available to all Pro and Enterprise level subscribers. Several usability improvements have been rolled out based on the feedback we’ve received during the beta process. Thanks for all the feedback!
It is safe to say that monitoring tools and services universally support sending email alerts. Hence not surprisingly, creating alerts in OpsGenie via email is the most common integration method used by OpsGenie users. Based on on the feedback we’ve received from OpsGenie users, we’ve enhanced email integration capabilities to make it both easier and more flexible.