IBM Tivoli Netcool is the most common event (alerts in OpsGenie terminology) management solution used by operations, particularly in large enterprises and service providers. Since Netcool is used to collect and consolidate events from many event sources into a central repository, it makes sense to integrate OpsGenie with Netcool to add the capability to notify users for events that are important to them.
OpsGenie empowers users to control how they are notified. One of the available features is quiet hours. If the user specifies quiet hours, OpsGenie does not send notifications during these hours to the user. This feature is typically used by users who’d like normally be notified when something goes wrong but not want to wake up in the middle of the night unless they have to. But what if for some alerts they do want to be notified whenever?
- Timely delivery of notifications via methods like email and SMS are not guaranteed. Carriers offer SMS delivery as “best effort” and delivery times can vary. OpsGenie allows users to use multiple methods so that they are not dependent on a single method. Note that this does not mean users will get multiple notifications since once the user views the alert, OpsGenie stops sending notifications for that alert through other notification methods.
- Combination of these methods ensures the widest coverage, enabling OpsGenie to notify anyone who has a computer or a phone.
- Different notification methods have different strengths and weaknesses.