As Software as a Service (SaaS) solutions continue to make inroads into the enterprise, integration among disparate SaaS solutions is becoming necessary as it has been the case with on-premise applications. Zapier, a SaaS offering itself is tackling this problem. Zapier provides a platform and an intuitive web based user interface to integrate various web applications. There are already almost 90 applications that can be integrated via Zapier, and we’ve already found number of use cases to integrate various tools such as Trello and HipChat.
IT Ops folks have been using electronic devices for notifications for decades. It started with pagers on our belts and pagers got more sophisticated in time.
Alpha numeric pagers followed numeric ones that could only display a phone number; and two way pagers with tiny keyboards followed them. Pagers still get used by some operations folks but largely have been replaced by mobile phones thanks to text messaging capabilities available on almost any mobile phone. IT operations processes largely use email as the main communications method to notify users when an action is required and rely on short text messages (SMS) when there is some urgency.
EMC Smarts (Ionix) Service Assurance Manager (SAM) “tools” enable operators to execute custom actions from Smarts console interactively, and “escalation policies” enable implementation of automated responses to problems detected by Smarts root-cause analysis engines. OpsGenie is a cloud based service that provides rich alert notifications and mobile response capabilities.
Leveraging Smarts tools and escalation policies, OpsGenie extends Smarts’ root cause analysis capabilities into mobile users. When Smarts detects a critical problem that requires attention, OpsGenie notifies the users through multiple notification channels (SMS, mobile push, voice, etc.), and enables the recipients to view the alert directly from their mobile devices. Here is how it works: