7 Successful Traits of Cloud-Centric IT Organizations

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This is an excerpt from our newest White paper: Essential Guide to AWS Cloud Migrations which covers successful traits of cloud-centric IT organizations, tips for collaboration between Dev and Ops teams, the challenges in moving to the cloud and how to mitigate them– a step-by-step guide to cloud migration done right.
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1. Strive for Complete Coverage – Holistic View

This includes complete single pane of glass visibility across the entire IT portfolio regardless of where applications and systems live. Monitor, alert, isolate, and resolve network outages and performance issues before they aect service delivery. Regardless of physical, virtual, and logical relationships and dependencies, modern IT organizations employ monitoring platforms so they can immediately begin monitoring across multi-vendor environments to provide complete visibility and a comprehensive picture of the IT health of the organization.

2. Maintain Continuous Insight and Response

Modern IT Operating models have visibility into the real-time health of the IT portfolio. This is a shift from the reactive and chaotic response to issues as they develop to more control and insight into the daily health of systems and effects on the business and customer service. Millions of metrics are being collected in real-time. Filtering through the noise of alerts to the relevant issues, providing visibility into the real-time health and performance of the systems is paramount to IT. This is then mapped to application owners who can respond quickly to any concerns before they become critical issues.

3. Look Towards the Future

AWS and the cloud offer nearly infinite scalability. As organizations migrate more IT assets to the cloud, they need to be prepared for the challenges of growing an IT environment. Modern IT models consider a full growth model when planning for the future. The ability to monitor every aspect of the portfolio and plan for its growth is a critical component. IT organizations often find themselves monitoring effectively at small scale, but few have implemented solutions with the flexibility and capability to operate in scaling cloud environments, which creates new challenges. These cloud systems include networking systems, storage systems, server environments, databases, and applications.

4. Automate

It’s important for organization to automate whenever and wherever possible to create efficiencies and a competitive edge. Many look towards automation to reduce cycle time in operations, achieve a high degree of accuracy, reduce repetitive work for human operators, and perform tasks that reach beyond human capabilities such as processing speeds. All of these free-up time for team members to take on other roles.

5. Get to the Root Cause Faster

Modern IT organizations are set up to get to the root cause faster than ever before and accelerate root cause identification. To accomplish this, they use monitoring and alerting tools to help them throughout their problem-solving process. For example, they are able to isolate probable cause sooner, with confidence, and prioritize responses to the right people at the right time. It’s not enough to know that something will happen. Modern teams want to know how they can prevent it from happening in the first place and assess the root cause. An example is receiving alerts weeks before of reaching capacity of a system and being prepared to take corrective action.

6. Test your Workflows

One of the top benefits of going to the cloud is reduced workload for IT sta. Modern IT organizations test their workflows as they look to migrate to the cloud and implement advanced monitoring and alerting tools which eliminate the hierarchy of triaging issues to delivering alerts directly to application or system owners. In most cases, due to the eciencies monitoring and of the cloud, workflow testing results in freeing up resources for IT organizations. For some businesses, this may result in reducing IT headcount, or reassigning current IT sta to other duties that weren’t given as much time and energy before. From a CIO’s perspective, migrating off-premise can free up the CIO to spend time on more strategic business matters than the flow of data and information.

7. Use Existing Channels of Communications

The IT portfolio is spread out in data centers, oces, AWS and other public and private cloud resources. Some tools may exist to manage each infrastructure independently. When it comes to managing all of the resources, modern organizations want to integrate their alerts and notifications into existing communication channels for eciencies and to accelerate response times. Whether you prefer SMS, mobile, Slack, or other platforms, communications should be delivered to you in the most convenient way that maps to current communication processes.

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