Helping DevOps to protect complex IT infrastructures

by Nov 3, 2017 Karine Margaryan
helping devops to portect IT infrastructures

Technology is now a central concern of almost every organization’s operations.  DevOps teams are increasingly the ones responsible for building, deploying, testing, monitoring, and supporting unique solutions —  for both internal and external customers. DevOps roles can include Development, IT Operations, System Administration, Quality Assurance, and even Customer Support.  
The broad range and scope of these activities would seem to stretch DevOps time and resources far beyond their snapping points. That’s why integrating good monitoring, alerting, and notification tools can be indispensable to a DevOps team.

Why integrate monitoring tool with an alerting and incident response platform

DevOps teams usually employ multiple monitoring tools to ensure the health of their system.  They rely on tools like Monitis, to identify anomalous events in their cloud and on-premise servers and services, as well as, their network and web applications. Unfortunately, these tools report on both events that need attention, and those that may not be a cause for concern. Often, the frequency of notifications directly from monitoring tools becomes too great in number, and teams become distracted and miss critical events.

Integrating monitoring with alerting and incident response orchestration tools can help DevOps teams meet this challenge. Alerting and incident response tools can turn monitoring event alerts into actionable alerts. They can:  

  • De-duplicate, and filter alert events from high volumes of incoming monitoring alert data.
  • Include content-rich alert data from monitoring alert events making it easier and quicker for DevOps teams to analyze them.
  • Classify alerts based on urgency levels.
The integration of an alerting tool, such as OpsGenie, with a monitoring tool, like Monitis, minimizes noise, reduces alert fatigue, and ensures that no critical incident is lost in the sea of incoming alert events. OpsGenie can also associate related alerts and combine them into a single, actionable incident.

Responding to Events
Once a critical event is identified and reported, the DevOps team must alert the correct responders. With the increased complexity and interdependencies between systems and services - as well as the rise of always-on services - determining who is able to respond is also a challenge.

A good alerting and notifications management tool can help with this. It must include a number of powerful and flexible features, including:

  • Sophisticated on-call schedules and escalation rules that can track and coordinate multiple teams —  wherever they are.   
  • Notification rules and policies and the ability to communicate via different channels, such as email, phone calls, SMS, Android and iOS push notifications, and even chat applications.

OpsGenie provides these capabilities and more. Not only will the correct responder be notified, OpsGenie can inform other parties, including internal and external stakeholders (partners, customers, etc.). This capability empowers companies to;

  • Ensure better communication between their operations teams and stakeholders
  • Increase transparency and build trust among all involved parties
  • Synchronize alerts information of both tools 

Orchestrating Incident Response Efforts 

Incidents are inevitable. Fortunately, there are monitoring and alerting tools, like Monitis and OpsGenie, which can help you prevent major issues from impacting business. We have discussed how the tools can help detect, prioritize, and escalate the issue to the right people, these tools can also help operations teams improve their processes.  OpsGenie combined with monitoring tools can:

  • Log all issues and communications and actions taken.
  • Generate reports on each issue.
  • Enable teams to analyze the actions taken during the response process, identifying opportunities for improvement.

OpsGenie provides all the necessary metrics to measure, track and report to ensure your business continuity. Monitoring and alerting provide an extra layer of system security and reliability, eliminating any risk of losing important alerts which can cause serious impacts on the systems. Take advantage of high interoperability of monitoring and incident management tools to help DevOps ease their work and life.