The need to synchronize the life cycles of both sides of our integrations made our system even more sophisticated!
When you provide SaaS that is integrated with other systems, services, and tools -- such as Datadog, New Relic, Nagios etc. -- flexibility, adaptability, and easy configurability become essential attributes of your service. These attributes help you do the necessary job more efficiently -- and help you supply customer needs more effectively.
Since integrations have an extensive coverage in what OpsGenie provides, we value the quality and the efficiency of our integrations. Because of this approach we put a lot of effort to enhance our integration framework. One of these recent enhancements has been providing “Action Mappings” in integrations.
Taking your integrations to the next level with Action Mappings!
With previous configuration classifying the alerts and actions performed on alerts were done using alert filters. With New OpsGenie Action mapping feature you can configure your integrations more thoroughly.
Almost all of our customers use OpsGenie with other systems/services/tools. This means almost all of them use our integrations. And we value the quality of user experience and we aim to make our customers happy since we know what it’s like to be woken up by an alert and the need for that alert to be very explanatory.
Because of these we decided to make our integrations’ configurations more specific and we developed Action Mappings.
Action Mappings is the perfect feature to synchronize the life cycles of both OpsGenie’s alerts and the customer’s system/service/tool’s alerts. With OpsGenie’s Action Mappings, after authorizing the OpsGenie’s let’s say ServiceNow integration there are two things you need to decide:
1- How do you want to create alerts from ServiceNow incidents and
2 - How do you want to forward the other OpsGenie alerts to ServiceNow incidents.
Let’s visualize this part:
As you can see from the GIF* above in OpsGenie side you can acknowledge, unacknowledge, snooze, escalate, close the alert or you can add a tag, a note, a recipient to the alert and so on. Next to them corresponding actions in ServiceNow are listed. You can match these actions the way you like. Let’s say an incident in ServiceNow created an alert in OpsGenie. And the alert is acknowledged by a user or another integration. You can configure the integration to automatically add a note the incident about the acknowledgement action.
* The GIF only shows the “For alerts created by ServiceNow” section. But the “For other OpsGenie alerts” section is the same as first section. You can view it yourself from here.
Why use Action Mappings?
You should use the new Action Mapping feature:
If you need to synchronize different work environments.
If you want more control over your alerts.
If you simply like staying up-to-date with new technologies and features.