6 New Year’s Resolutions for Incident Management

by Dec 21, 2016 Emel Dogrusoz

New year incident resolution

It is that time of the year again! New hopes and motivations to improve our lives for the better! Yes, we are talking about New Year’s resolutions. :) Aside from your personal resolutions, we would like to focus on the positive changes you can make to your professional life.

For those of you who already benefit from an incident management solution (like OpsGenie!), below are a few suggestions to welcome in the new year with a higher quality of life (and incident management solution)! And yes, you can do it!!!

can do-incident management solutions

#1: Build your solution around teams: You can reflect your organizational structure in OpsGenie by routing the notifications based on team rotation schedules (instead of waking everyone up in the middle of the night!). This will help your team from suffering with alert fatigue, sleep disorders and burnout! Finally, don’t forget to take advantage of our cross-team alert routing capability and boost collaboration!  

#2: Enrich your alerts with meaningful information: Here are a few suggestions:

  • Attach server logs to your alerts
  • Compose metric graphs through performance monitoring tools
  • Attach runbooks to your alerts

These changes will help centralize relevant information and will eventually decrease your MTTRs.

#3: Use alert de-duplication: By using alert de-duplication you won’t receive multiple notifications for the same issue and you can choose the de-duplication level using the alias field.

#4: Build smarter workflows with alert policies: You can utilize OpsGenie’s policies; such as Modification Policies, Notification Policies, and Auto Restart Notifications Policies to suppress certain notification types. Distinguish between low and high urgency alerts while never missing a critical alert!

#5: Monitor your monitoring tools using OpsGenie Heartbeats: What if you're unaware of a problem within your monitoring tool(s)?  Don’t risk it! Take the necessary precautions and monitor your monitoring tools. Send periodic heartbeat messages from your monitoring tools to OpsGenie, and if we don't get them, we'll let you know!

#6: Analyze, Analyze, Analyze: Visualize and analyze incident management operations and track trends to improve your teams as well as your system effectiveness by taking preventative actions.


What’s your incident management plan in 2017? Tell us how OpsGenie can help you achieve these resolutions!

We wish you all a Happy New Year! See you all in 2017!