OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 – OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.  

Atlassian Connect Week 2017 Amsterdam

Mar 14, 2017 by Serhat Can

Hi, I’m Serhat from OpsGenie. I recently had the chance to go to Atlassian’s Connect Week event. I will try to share my experience at this amazing event.

I arrived in Amsterdam on Saturday afternoon and had the chance to visit lots of great places like the Van Gogh museum, the Rijksmuseum, the Heineken Experience…

NOTIFY THOUSANDS WITH OPSGENIE!

Feb 16, 2017 by Emel Dogrusoz
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We at OpsGenie continuously work hard to add new capabilities to our product.  We are proud to announce the BETA release of a new resource that will help alleviate daily stress: Mass Notifications!

Using Logs In Incident Response

Feb 8, 2017 by Karine Margaryan
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A few months back we held a webinar in conjunction with Logentries where we demonstrated “2 Use Cases for Using Logs in Incident Management.” Watch it now here. In the webinar we examined traditional log management and IT alerting tools integrations along with the future of incident management with enriched alerts. Now if you’re already an OpsGenie or Logentries user or using monitoring and collaboration systems, like New Relic or Slack, this blog post might be of some interest to you. You will learn about improving your alert notification processes and incident response times.

AWS CodeCommit to Manage OpsGenie Configuration

Jan 30, 2017 by Ibrahim Guntas

You spend time creating your OpsGenie configuration, so it’s now crucial to ensure that your account configuration is safe and reproducible just in case something goes wrong.

Git is a distributed version control system that records changes to a file or set of files over time. This allows tracking changes to each file and recalling a specific version later. It’s primarily used by developers as a source code management system; however, it can and should be utilized in Operations, too. Git is efficient for not just code, but also for all kinds of alternative files such as configuration files.

OpsGenie Triples Revenue in 2016, Adds Industry Leaders as Advisors

January 25, 2017 by OpsGenie Team

New Customers Yahoo, HubSpot, Overstock Sign On and Fuel Company’s Momentum; AppDynamics Chairman Jyoti Bansal Joins as an Advisor, and Google Executive Izzy Azeri Joins the Board.

Falls Church, VA – January 25, 2017 –OpsGenie, a leading alerting and on-call management platform for engineering and operations teams, today announced record growth for 2016 and new strategic advisors for the company.

Wondering how to trigger alerts from Slack messages?

Jan 24, 2017 by Serhat Can

Slack is great!

It is not just a messaging app; it is so much more with its apps. OpsGenie’s integration with Slack is so thorough that it has become a top app in the Slack app directory!

OpsGenie's Slack app has built-in slash commands, which is an efficient way to execute actions on a channel. For example, you have the option to create an OpsGenie alert in a channel by typing a command like /genie alert [alert message] for [user team]. Slash commands are very powerful and cover the majority of the use-cases. However, there may be more you want to do in your Slack channel.

Power Your Team with Atlassian and OpsGenie!

Jan 19, 2017 by Emel Dogrusoz
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As opposed to the traditional software business, the modernday software business is platform-based, which empowers integration with a widening world of products and services. Thus enabling new business ecosystems. The resulting ecosystems enable results and achievements that are way more effective and capable compared to individual product offerings. In this new software world, companies co-evolve their capabilities, cooperate to support consumer needs at every stage, eventually conceiving the next big innovations of technology.

SolarWinds and OpsGenie Partnership

Jan 13, 2017 by Karine Margaryan

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Last week we were proud to announce a strategic partnership with Solarwinds!  As SolarWinds announced the End-of-Life of their Alert Central (AC) product, they found OpsGenie to be the best alerting and On-Call (incident) management platform on the market to recommend to their customers.OpsGenie was enthusiastically ready to make this transition as smooth as possible.

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