Running Custom Script in ServiceNow via OpsGenie Actions

Dec 14, 2017 by Ufuk Ozcelik

Have you ever felt constrained by the tools you use? Have there been tasks that you wanted to complete, but couldn’t because the tool at hand was not flexible? Have you ever used services that barely meet your minimum requirements? Or have you used a service that seemed to meet your needs but actually restricted you in a different way? If you answered any of these questions with “yes”, then we have good news for you. There are tools that truly adapt to your needs such as OpsGenie.

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Introducing Custom Team Roles and Redesign of Teams Dashboard

Dec 12, 2017 by Ibrahim Guntas

One of the trends we at OpsGenie are observing is that incident response teams are becoming more complex. They can be widely distributed, made up of different levels of employees, and can even have contractors and temporary employees as members. Greater flexibility is needed when assigning permissions and access rights.

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Supporting Custom Alert Priorities in OpsGenie

Dec 1, 2017 by Çağla Arıkan


Defining the priority of alerts and incidents properly is one of the most critical steps of incident response process. The right alert priorities help the response teams better utilize their most crucial resource - time. Filtering out low priority issues helps with understanding the overall system health, concentrating on the critical problems, and avoiding alert fatigue. These  benefits are enough to explain why using the priority field properly is crucial.

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Proudly Announcing OpsGenie’s New Reporting and Analytics Capabilities!

Nov 27, 2017 by Emel Dogrusoz


We’re thrilled to announce the release of our advanced reporting and analytics capabilities which let you analyze your incident response with a variety of granular reports! Powered by Looker’s data visualization and exploration features, our new platform unlocks your Operations data and enables self-service analytics through unique features such as:

  • Powerful visualizations: Our new platform provides many different visualizations you can use to make sense of your data. From cartesian charts to pie and donut charts to timelines and tables, your data is visualized in various ways to help you gain fast insights.
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Incident Response: How to enhance collaboration during an incident

Nov 23, 2017 by Bahadır Tolga Özgentürk

Let’s face it, if you’re reading this article, you’re probably a part of an IT team or familiar with the concept of an Incident. They define the “uncertainty” dimension in your company, and its reputation is determined by how you manage those times of uncertainty. Incidents are the nightmare of the DevOps crew who manages them, and just a state of disappointment for the customer who’s on the receiving end of your service. During a major incident, communicating the misfortune between security experts and corporate stakeholders gains further significance. To manage these times of uncertainty, you must rely upon fail-proof systems which are able to effectively deliver communication between multiple stakeholders. Thus, while the experts are working to resolve the issue, your corporate communication teams must deliver the correct message so that the public opinion is shaped by the disaster response efforts. It’s the difference between letting the public know that the flight is in turbulence instead of a nosedive. A company’s response to a crisis is not a mere coincidence, but a reflection of the efforts taken to mitigate the possibility of a collapse.

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Connecting the Dots between Chat and Incident Management with User Linking

Nov 21, 2017 by Serhat Can

Chat applications are integral parts of an incident management system. As their popularity increases, aim to understand their capabilities and make the most out of them.

OpsGenie recently published a tech brief called “Six Must-Haves When Using Slack® for Incident Management” which presents essential features of an incident management system’s chat application to help you respond to incidents faster. In this blog post, the goal is to focus on one of those six features, Control Access.

You have accounts in your chat application (Slack, HipChat / Stride, MS Teams, etc.) and OpsGenie. These integrations are ideally bi-directional, meaning you receive notifications and take actions from within the chat application. OpsGenie identifies which user is executing the actions because of the reasons explained in this next section.

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OpsGenie is heading to AWS re:INVENT 2017, Las Vegas.

Nov 17, 2017 by Elizabeth Riezinger

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Announcing the Certified OpsGenie App for Splunk

Nov 16, 2017 by Emel Dogrusoz

Splunk makes it simple to collect, analyze, and act upon the untapped value of the big data generated by technology infrastructures, security systems, and business applications. Organizations around the world leverage Splunk’s capabilities to gain better visibility across large infrastructures and to analyze and troubleshoot problems more quickly.

OpsGenie provides unique incident response orchestration capabilities that complement Splunk to prepare for incidents that have the potential to impact business. With OpsGenie’s Splunk certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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A Case Study for Serverless Integration: Customizing OpsGenie’s Zendesk Integration with AWS Lambda

Nov 9, 2017 by Fazilet Özer

OpsGenie is not a lonely cowboy. Many tools are becoming at the center of our IT world day by day and we need to adapt to them as soon as possible. This is where OpsGenie integrations and our Playground come into play. OpsGenie integrates with many tools that have specific monitoring capabilities and notification/ticketing systems to make everything related to incident response easier.

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5 Common Incident Response Problems and Their Solutions

Nov 7, 2017 by Ibrahim Guntas

Incident response is the process of identifying, investigating, and responding to the issues and events that disrupt or have the potential to disrupt normal service operation. There are a handful of universal challenges with which almost every incident response team struggles. Addressing these common problems can help organizations reduce their incident resolution times, minimize cost, and prevent decay of their company’s reputation. In this post, we take a look at five of the most common of these problems.

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