Using OpsGenie’s to Provide Alerting to webMethods®

Jan 18, 2018 by Darren Henry

 

OpsGenie keeps you aware and in control of any incident. While most of our integrations focus on DevOps and ITOps, we provide alerting and on-call management to any critical area of your business or life. Our customer success team has recently turned their attention to Business Operations and have a proven that we easily integrate with Software AG’s WebMethods platform. Now, if an event or exception occurs in any business application or process managed via Webmethods, teams are alerted instantly through OpsGenie.

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Manage your StatusCake alerts like a pro with OpsGenie

Jan 17, 2018 by Serhat Can

StatusCake is a website uptime and performance monitoring solution. You can gain invaluable insights into your website's performance and get alerted when things aren’t right. StatusCake is capable of sending email or SMS notifications. These are great.

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Introducing OpsGenie’s Incident Command Center!

Jan 15, 2018 by Emel Dogrusoz
Why need an Incident Command System?

In 1970, a series of devastating wildfires swept across California, destroying more than 700 homes over 775 square miles in 13 days with 13 fatalities, and resulting in more than $233 million in losses (over $1 billion in today’s dollars, adjusted for inflation). Thousands of firefighters from around the state and beyond responded, but found it very difficult to work together. They certainly knew how to fight fires, but lacked a common management framework that could scale up and down with the incident. They also lacked a standardized approach for incident leadership. Shortly thereafter, several fire service leaders created a revolutionary system for managing emergencies that range from the everyday fire and medical emergency to large-scale emergency events that make the national news. The Incident Command System (ICS) was born, which has since evolved into the Incident Management System (IMS).

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2017 Recap

Jan 11, 2018 by Karine Margaryan

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This is that moment of the year when we try to wrap-up everything that has happened, reflect on the expectations we had in the beginning of 2017, the facts we are facing today, and the great challenges we are going to overcome in the year of 2018.

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Announcing the Certified OpsGenie App for ConnectWise

Jan 8, 2018 by Emel Dogrusoz

Technology Solutions Providers all around the world rely on ConnectWise technology stack to manage their business, sell more efficiently, automate service delivery, and remotely control technology to deliver amazing customer experiences.

OpsGenie provides unique incident response orchestration capabilities that complement ConnectWise products to prepare for incidents that have the potential to impact business. With OpsGenie’s ConnectWise certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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Announcing the Certified OpsGenie App for ServiceNow

Jan 4, 2018 by Emel Dogrusoz

ServiceNow is a service management platform that allows users to submit requests for technical support for hardware, software, applications, and more. Organizations around the world leverage its capabilities to consolidate systems and automate service management processes.

OpsGenie provides unique incident response orchestration and alert management capabilities that complement ServiceNow, enabling teams to prepare for and address incidents that have the potential to impact business. With OpsGenie’s ServiceNow certified app, users have all the data and tools to design actionable alerts and incidents, manage on-call schedules and escalations, and orchestrate communication and collaboration during incident resolution process.

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Why every team in your organization should embrace On-Call

Dec 19, 2017 by Serhat Can

Speed of execution is the greatest strength of the agile companies. When we look at the Agile and DevOps mindset, we can see that the sole purpose of all these movements is to make things faster without sacrificing quality.

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Running Custom Script in ServiceNow via OpsGenie Actions

Dec 14, 2017 by Ufuk Ozcelik

Have you ever felt constrained by the tools you use? Have there been tasks that you wanted to complete, but couldn’t because the tool at hand was not flexible? Have you ever used services that barely meet your minimum requirements? Or have you used a service that seemed to meet your needs but actually restricted you in a different way? If you answered any of these questions with “yes”, then we have good news for you. There are tools that truly adapt to your needs such as OpsGenie.

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Introducing Custom Team Roles and Redesign of Teams Dashboard

Dec 12, 2017 by Ibrahim Guntas

One of the trends we at OpsGenie are observing is that incident response teams are becoming more complex. They can be widely distributed, made up of different levels of employees, and can even have contractors and temporary employees as members. Greater flexibility is needed when assigning permissions and access rights.

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Supporting Custom Alert Priorities in OpsGenie

Dec 1, 2017 by Çağla Arıkan


Defining the priority of alerts and incidents properly is one of the most critical steps of incident response process. The right alert priorities help the response teams better utilize their most crucial resource - time. Filtering out low priority issues helps with understanding the overall system health, concentrating on the critical problems, and avoiding alert fatigue. These  benefits are enough to explain why using the priority field properly is crucial.

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