Splunk makes it simple to collect, analyze, and act upon the untapped value of the big data generated by technology infrastructures, security systems, and business applications. Organizations around the world leverage Splunk’s capabilities to gain better visibility across large infrastructures and to analyze and troubleshoot problems more quickly.
OpsGenie provides unique incident response orchestration capabilities that complement Splunk to prepare for incidents that have the potential to impact business. With OpsGenie’s Splunk certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.
OpsGenie is not a lonely cowboy. Many tools are becoming at the center of our IT world day by day and we need to adapt to them as soon as possible. This is where OpsGenie integrations and our Playground come into play. OpsGenie integrates with many tools that have specific monitoring capabilities and notification/ticketing systems to make everything related to incident response easier.
Incident response is the process of identifying, investigating, and responding to the issues and events that disrupt or have the potential to disrupt normal service operation. There are a handful of universal challenges with which almost every incident response team struggles. Addressing these common problems can help organizations reduce their incident resolution times, minimize cost, and prevent decay of their company’s reputation. In this post, we take a look at five of the most common of these problems.
Technology is now a central concern of almost every organization’s operations. DevOps teams are increasingly the ones responsible for building, deploying, testing, monitoring, and supporting unique solutions — for both internal and external customers. DevOps roles can include Development, IT Operations, System Administration, Quality Assurance, and even Customer Support.
The broad range and scope of these activities would seem to stretch DevOps time and resources far beyond their snapping points. That’s why integrating good monitoring, alerting, and notification tools can be indispensable to a DevOps team.
Why integrate monitoring tool with an alerting and incident response platform
We value being an early-adopter at OpsGenie. We try to enhance our integrations as soon as possible so that our customers can access to the latest capabilities provided by our partners.
Slack recently introduced a new feature, Dialogs, and we are proud to announce that OpsGenie’s Slack App integration is already updated to leverage the new Dialogs functionality! After Slack introduced Dialogs, we got really excited since we had a use-case built for it. If you ask what that feature means, we can simply explain it as a new interactive model which is able to get different information from you and then forward that information directly to the application. Usage of Dialogs is a perfect way to perform "Add Note" actions on an OpsGenie alert in your Slack channel in a more user-friendly way. Even before Slack introduced the Dialogs feature, we allowed the user to add notes to alerts by using slash commands. However, the new way is definitely easier to use.
As an Incident Response Orchestration platform, ensuring fast response to incidents is crucial to us. Incidents can happen anywhere anytime; hence, we have been working eagerly to harmonize our platform with new products in a sustainable manner, specifically with the ones in ITSM domain.
We've all been hearing the keywords Swagger, API, and REST for a while. They became a part of our daily buzzword stack, and their popularity is not decreasing at all! Before starting to throw out these words, we wanted to share how OpsGenie came across and decided to implement them.
Let’s say you want to create a brand new Slack app. You are a cool developer, so you want to make it serverless. An obvious choice, nowadays, seems to be using AWS’s Lambda together with its API Gateway service.
So far, so good.
When dealing with global systems that are mission critical, having teams in different time-zones becomes unavoidable. Many of our customers are configuring their teams in OpsGenie by keeping this in mind so that the right people can be notified at the right time - it’s not necessary to wake someone up when there is another teammate that’s already awake and working!