Connecting the Dots between Chat and Incident Management with User Linking

Nov 21, 2017 by Serhat Can

Chat applications are integral parts of an incident management system. As their popularity increases, aim to understand their capabilities and make the most out of them.

OpsGenie recently published a tech brief called “Six Must-Haves When Using Slack® for Incident Management” which presents essential features of an incident management system’s chat application to help you respond to incidents faster. In this blog post, the goal is to focus on one of those six features, Control Access.

You have accounts in your chat application (Slack, HipChat / Stride, MS Teams, etc.) and OpsGenie. These integrations are ideally bi-directional, meaning you receive notifications and take actions from within the chat application. OpsGenie identifies which user is executing the actions because of the reasons explained in this next section.

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OpsGenie is heading to AWS re:INVENT 2017, Las Vegas.

Nov 17, 2017 by Elizabeth Riezinger

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Announcing the Certified OpsGenie App for Splunk

Nov 16, 2017 by Emel Dogrusoz

Splunk makes it simple to collect, analyze, and act upon the untapped value of the big data generated by technology infrastructures, security systems, and business applications. Organizations around the world leverage Splunk’s capabilities to gain better visibility across large infrastructures and to analyze and troubleshoot problems more quickly.

OpsGenie provides unique incident response orchestration capabilities that complement Splunk to prepare for incidents that have the potential to impact business. With OpsGenie’s Splunk certified app, you have all the data you need to analyze and resolve problems as well as the tools to develop incident response plans, collaborate and coordinate the response actions, and analyze response effectiveness.

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A Case Study for Serverless Integration: Customizing OpsGenie’s Zendesk Integration with AWS Lambda

Nov 9, 2017 by Fazilet Özer

OpsGenie is not a lonely cowboy. Many tools are becoming at the center of our IT world day by day and we need to adapt to them as soon as possible. This is where OpsGenie integrations and our Playground come into play. OpsGenie integrates with many tools that have specific monitoring capabilities and notification/ticketing systems to make everything related to incident response easier.

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5 Common Incident Response Problems and Their Solutions

Nov 7, 2017 by Ibrahim Guntas

Incident response is the process of identifying, investigating, and responding to the issues and events that disrupt or have the potential to disrupt normal service operation. There are a handful of universal challenges with which almost every incident response team struggles. Addressing these common problems can help organizations reduce their incident resolution times, minimize cost, and prevent decay of their company’s reputation. In this post, we take a look at five of the most common of these problems.

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Helping DevOps to protect complex IT infrastructures

Nov 3, 2017 by Karine Margaryan

Technology is now a central concern of almost every organization’s operations.  DevOps teams are increasingly the ones responsible for building, deploying, testing, monitoring, and supporting unique solutions —  for both internal and external customers. DevOps roles can include Development, IT Operations, System Administration, Quality Assurance, and even Customer Support.  
The broad range and scope of these activities would seem to stretch DevOps time and resources far beyond their snapping points. That’s why integrating good monitoring, alerting, and notification tools can be indispensable to a DevOps team.

Why integrate monitoring tool with an alerting and incident response platform

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Awesome ChatOps Workflows with Slack Dialogs

Oct 27, 2017 by Çağla Arıkan

opsgenie-slack-integration.png

We value being an early-adopter at OpsGenie. We try to enhance our integrations as soon as possible so that our customers can access to the latest capabilities provided by our partners.

Slack recently introduced a new feature, Dialogs, and we are proud to announce that OpsGenie’s Slack App integration is already updated to leverage the new Dialogs functionality! After Slack introduced Dialogs, we got really excited since we had a use-case built for it. If you ask what that feature means, we can simply explain it as a new interactive model which is able to get different information from you and then forward that information directly to the application. Usage of Dialogs is a perfect way to perform "Add Note" actions on an OpsGenie alert in your Slack channel in a more user-friendly way. Even before Slack introduced the Dialogs feature, we allowed the user to add notes to alerts by using slash commands. However, the new way is definitely easier to use.

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Responding to BMC Remedy incidents is as easy as pie with OpsGenie

Oct 18, 2017 by Bener Celenkoglu

BMC Remedy - OpsGenie.png

As an Incident Response Orchestration platform, ensuring fast response to incidents is crucial to us. Incidents can happen anywhere anytime; hence, we have been working eagerly to harmonize our platform with new products in a sustainable manner, specifically with the ones in ITSM domain.

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How to Utilize OpsGenie's OpenAPI Specification

Oct 6, 2017 by Alp Gürtan

Open API Specification in OpsGenie

We've all been hearing the keywords Swagger, API, and REST for a while. They became a part of our daily buzzword stack, and their popularity is not decreasing at all! Before starting to throw out these words, we wanted to share how OpsGenie came across and decided to implement them.

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Pros and Cons of Developing Serverless Slack Apps with Java

Oct 2, 2017 by Serhat Can

Let’s say you want to create a brand new Slack app. You are a cool developer, so you want to make it serverless. An obvious choice, nowadays, seems to be using AWS’s Lambda together with its API Gateway service.

So far, so good.

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