Incidents are coming

Jul 14, 2017 by Thierry Barston

You’ve heard the stories and the legends. You may even have had a long, incident-free summer, but you’re a veteran: you know that a long summer can mean a much longer winter. And you know how the cold and exposure of a long winter can burn both your products and your organization.

As the saying goes, or, as our Valyrian translator tells me the saying goes, “Incidents issi māzis.” Incidents are coming…

Read more »

Best Practices for Incident Management on Slack with OpsGenie

Jun 29, 2017 by Serhat Can

The OpsGenie Slack App is frequently a featured app in Slack’s App directory. The reason for this is our continuous focus on this popular integration. We want our users to have a seamless experience with it.

Read more »

Auto-Sync Users & Groups from ServiceNow to OpsGenie

Jun 20, 2017 by Çağla Arıkan

At OpsGenie, we try to continuously enhance our integrations as well as add as much functionality as we can to them. In this blog post, we talk about our latest enhancement to OpsGenie’s ServiceNow integration: User & Group Synchronization.

Read more »

OpsGenie's Action Mappings for On-Premise JIRA Products

Jun 7, 2017 by Çağla Arıkan

A couple of months ago, we introduced the Action Mapping feature for OpsGenie’s outbound integrations with Cloud-based products. Now, we are proud to announce that the action mappings feature is also available for on-premise product integrations, through the Marid integration tool! In this blog post, we’ll explain how this works in OpsGenie’s on-premise JIRA integration. In order to support the same functionality for JIRA’s self-hosted, on-premises product, we decided to add the action mappings feature to JIRA’s Marid package.

Read more »

Best Practices for OpsGenie Users

May 22, 2017 by Thierry Barston

You’ve been using OpsGenie for a while now. You’re probably getting pretty good at it. You connected it to your monitoring and other tools. You set up alerts and schedules and teaming features. You’ve seen the differences it makes in your response times -- and in your sleep patterns.  

Yes: you know how to make OpsGenie do some stuff, but you wonder if there are other ways that you can use OpsGenie… different ways of doing things in OpsGenie… better ways of doing them… best practices?

Read more »

New Integration Feature: Action Mappings!

Apr 21, 2017 by Ufuk Ozcelik

The need to synchronize the life cycles of both sides of our integrations made our system even more sophisticated!

When you provide SaaS that is integrated with other systems, services, and tools -- such as Datadog, New Relic, Nagios etc. --  flexibility, adaptability, and easy configurability become essential attributes of your service. These attributes help you do the necessary job more efficiently -- and help you supply customer needs more effectively.

Since integrations have an extensive coverage in what OpsGenie provides, we value the quality and the efficiency of our integrations. Because of this approach we put a lot of effort to enhance our integration framework. One of these recent enhancements has been providing “Action Mappings” in integrations.

Read more »

OpsGenie Presents New Community

Apr 13, 2017 by OpsGenie Team

OpsGenie is proud to introduce its new community platform which allows users to engage with a variety of monitoring, ticketing and collaboration tools to better understand how they can be utilized in the OpsGenie platform.

Falls Church, VA – April 13, 2017 – OpsGenie announced today, the official opening of its new Community-based platform. The Community provides a collaborative environment where visitors can explore the use of tools involved in the incident response process, try out OpsGenie integrations and collaborate with other OpsGenie users.

Read more »

New OpsGenie Slack App Interactive Menus

Apr 11, 2017 by Çağla Arıkan
image.png

At OpsGenie, it is important for us to provide the best user experience and to keep our integrations up-to-date. We are an early adopter of the newest features released by the companies with which we integrate.

OpsGenie’s Slack App is one of the most popular integrations with our customers. The Slack integration allows users to forward alerts to Slack channels, and then lets them interact with those alerts -- using either slash commands or Slack buttons. For more information, you can refer to ChatOps with Slack and OpsGenie page.

Today OpsGenie announces its new integration with Slack’s Message Menus, an interactive menu feature. Now, a simple set of menus lets you easily perform Assign, Take Ownership, and Snooze actions on alerts in the OpsGenie Slack App.

Read more »

How New OpsGenie MSP Partnership Helps Your Customers

Apr 3, 2017 by Karine Margaryan

Nowadays, in the broad IT technology market, large numbers of Managed Service Providers (MSPs) supply services for a wide variety of functions, such as monitoring, network, backup, and many others. Each MSP faces various challenges and has multiple goals to reach. MSPs can easily reach their goal of improving incident management for their customers, however, with the new OpsGenie MSP solution.   

Monitoring tools often send so much information and so many warnings that turn out to be false positives and noise. Dealing with this noise  can distract people and delay them from resolving real problems. As a result, IT companies invest time and money trying different tools that just don’t do the job.

Read more »

OpsGenie Adds New MSP Solution

Mar 27, 2017 by OpsGenie Team

Falls Church, VA – March 27, 2017 OpsGenie announced today at the MSPWorld 2017 Conference in New Orleans, the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.

OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.

The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP.  The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.

Read more »
1 2 3 4 5