SaaS integrations put traditional enterprise software to shame

May 31, 2014 by Berkay Mollamustafaoglu

I’ve spent many years implementing traditional enterprise IT operations management tools. Integrations among various tools are often the Achilles’ heel of the management systems. Integrating disparate applications is often a high risk endeavor for customers. Enteprise vendors typically charge tens of thousands of dollars for integration “plugins”, and the implementation requires highly skilled (and expensive) engineers. To make the matters worse, enterprise vendors are often not keen on collaborating with their competitors. Let alone collaborating to help their customers, vendors sometimes block integration efforts. I’ve seen a vendor not selling their product to another, to prevent them from integrating with their product (how is that for putting the customer first).

Designing alerts that help not just annoy

May 28, 2014 by Berkay Mollamustafaoglu

"Empowering the alert recipients" has been a core principle for our product development since the beginning, driving many of the capabilities that differentiates OpsGenie from the alternatives. We believe that the role of the alerting system does not end with an alert notification that is devoid of any useful information. Sure, we need to make sure the right person is notified when there is a problem, but we cannot declare "mission accomplished" just because we’ve told someone that there is an alert. We believe that if we’re to interrupt someone, at the very least ask for the attention, worst wake them up, we ought to provide the relevant information that would enable them to assess the severity and the urgency of the problem as well.

How do you manage alerts during code deploys?

Apr 21, 2014 by Berkay Mollamustafaoglu

As organizations embrace DevOps and Continuous Deployment, it’s becoming common to do frequent code deploys, often multiple times a day. Deployments inevitably cause monitoring tools to generate alerts as applications & servers become temporarily unavailable/unresponsive. This can be problematic since these alerts:

  • generate noise, and unnecessarily interrupt people
  • mislead people and cause them to waste time chasing down nonexistent problems
  • erode attention and cause people to miss real problems

Troubleshooting problems from a chat room with Slack and OpsGenie

Apr 15, 2014 by Berkay Mollamustafaoglu

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OpsGenie provides the ability to execute actions directly from OpsGenie apps. In the post “you woke me up. now what?”, I’ve described how this capability can be used to gather additional information and enable alert recipients to assess problems efficiently.

Routing phone calls using on-call schedules

Apr 7, 2014 by Berkay Mollamustafaoglu

OpsGenie routes alerts to the right person using policies, on-call schedules, etc. defined by users. Over the last year, we’ve heard similar questions from number of OpsGenie customers: “Can we route phone calls to the right person like we route the alerts?”.

ChatOps with Slack and OpsGenie

Mar 12, 2014 by Berkay Mollamustafaoglu

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OpsGenie has supported direct integration with popular chat services HipChat and Campfire for quite some time via our callbacks where OpsGenie forwards alert activity to chat rooms.

Fighting Alert Fatigue - Notification rules

Jan 19, 2014 by Berkay Mollamustafaoglu

Continuing on with the series of blog posts that take a deeper look at how OpsGenie can be used to alleviate alert fatigue. One of the key capabilities of OpsGenie is to enable the users to control how they would like to be notified for different alerts at different times. 

We've got news

Jan 10, 2014 by Berkay Mollamustafaoglu

Just a quick announcement about the recently launched “news" site. OpsGenie gets improvements every week, and we wanted to have a medium to share these improvements, even the small ones.

You woke me up. Now what?

Jan 6, 2014 by Berkay Mollamustafaoglu

As an alert notification solution, our first priority is to ensure that the right person is notified when there is a problem. OpsGenie sends multiple notifications through different channels, escalates etc. to ensure that critical alerts don’t get missed. As crucial as that is, if an alert notification system just stops at “waking you up”, it becomes part of the problem rather than providing a solution.

Fighting alert fatigue - mute and bulk actions

Dec 29, 2013 by Berkay Mollamustafaoglu

Continuing on with the series of blog posts that take a deeper look at how OpsGenie can be used to alleviate alert fatigue. Mute, acknowledge all and close all actions were specifically designed for situations where excessive alerting can hinder operations.

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